Individual Consulting

Etiquette and communication rules vary from continent to continent and even from country to country. Even between continental Europe and the island nation of the United Kingdom, there is no single right way to behave in public; the etiquette of each region has its differences.

In this module we teach in detail the subtle differences between the rules of both regions. We make greeting other participants at meetings, recognising cultural differences and acting accordingly part of your life.

We cover international body language, gestures and facial expressions, the right way to make eye contact and smiling. We address all of this in two contexts: how to behave in formal settings and the rules of conduct expected in informal, friendly settings.

As anyone in business knows, building a social network is an important part of the job.

In this module we show you how to create new opportunities and open new doors in business by building social relationships. We demonstrate in practice how to meet new people confidently, start a conversation, keep it going and then bring it to a graceful close.

We also cover details such as eating and drinking while standing and exchanging business cards.

The most important key to building, developing and maintaining social relationships is self-confidence.

This applies to every area of life. An important part of self-confidence is the image you create for yourself: your posture and the clothes you choose both affect how confident you feel.

In this module we focus on being and appearing confident, both inwardly and outwardly. We offer special training on creating your own style without becoming a fashion victim and on presenting an elegant appearance.

Entertaining is an important part of building social relationships, and it has its own finer points and rules.

If you are organising an event, the choice of guests, the seating plan and the refreshments are not details to leave to chance. In this module we teach you the finer points of all of these, focusing on the rules that apply to everything from a dinner for two or three to an event for 100 guests.

Do you think handwritten notes have disappeared in the age of smartphone apps and abbreviations?

We would like to remind you how effective this timeless correspondence still is in social relationships and in business. It helps you make a difference in both personal and professional correspondence and makes you more memorable. In this module we explain the proper use of notepaper and beautiful pens, now often thought of as a thing of the past.

Would you like to go a little further back in history? To apply today's etiquette correctly, it helps to know where it comes from, and you may even find practices worth adopting.

Together we explore entertaining details such as how tables were set in earlier eras, how tea parties were organised and how to dress as a guest or host at such occasions.

You have probably noticed it, at least on television or in films: at grand dinners, the table is set with many different plates, forks, spoons and glasses. Most people think they do not know how to use them correctly, and they are usually right.

Would you like to know how to behave when hosting or attending such a dinner and how to use all of these utensils correctly?

In this module we go through all of these details in practice, and we take table etiquette beyond borders, teaching the different rules of table decoration, table setting and service from the USA to Europe.

In short, we practise the correct use of the different forks, spoons, knives and glasses beside your plate, and even the serving utensils, at any international dinner you may attend.

As a practical exercise, we will set a table for six. With a formal table setting, we learn by doing how to use the utensils correctly, how to eat even difficult dishes with great elegance, and the rules, dos and don'ts that apply around the world.

Did you know that you can send many messages with your body without saying a word? And that these details have a great impact on the image you create?

By strengthening your body language you can project elegance and leadership, not only in social relationships but also in business. In this module we cover everything from how to stand gracefully and what to pay attention to when seated to how to present an elegant image even with your hand and arm movements.

There is an important detail for women in this module: we teach the finer points of walking well in high heels, sitting gracefully and descending stairs.

We have not forgotten the gentlemen either: we go through every detail of dressing well and using body language correctly in both daily social life and business.

We have just touched on how important body language is. But did you know that it varies internationally?

In this module we teach international body language just as we would teach a foreign language. Just as etiquette differs from country to country and continent to continent, so does body language.

You will learn to use body language correctly on the international stage and what each facial expression and gesture means in which country.

Whether or not it is one of your interests, the British royal family lives in front of the whole world, and the life they lead behind closed doors arouses curiosity.

You may think this does not concern you, but knowing the etiquette and rules of social conduct that such a high-profile family must follow is a cultural asset.

By learning the protocol and etiquette of the British royal family, you will broaden your horizons.

A Turkish proverb says "people understand each other by talking." Body language matters, of course, but what matters most is mastering the art of speaking.

In this module we share insights on the right ways to speak and communicate. As you probably know, there is something more important than what you say: how you say it!

We work in detail on the finer points of verbal communication, helping you make your presence more visible both in business and in social life.

Once you complete your training on effective self-expression, including the right use of tone of voice, word choice, facial expression while speaking and diction techniques, you will find that you get your message across far better.

The art of oratory is very important in both daily social life and business. There is no difference between a phone call and a presentation to a crowd.

In other words, you need skill in verbal diplomacy. In this module we teach all of its finer points.

We go through every detail of overcoming anxiety about speaking in front of a crowd and of the art of speaking with confidence and impact.